A small business owner friend and I had an interesting conversation the other day: Which was the best marketing tool for his business, a postcard mailing first class rate or an oversize card (self-mailer) mailing at the standard class rate?
Like so many other choices in marketing, the correct answer is: “It depends on your goals”.
For example, if you mail to consumers (B to C) and timing is an issue, then you can saturate an area quite effectively using a good lettershop, pre-sort, and trucking facilities. If you have sufficient mail volume, you can control the delivery of your piece to the customer’s door nearly as effectively using Standard Class mail, properly sorted, as you could with First Class mail. Please note here, the qualifier “sufficient volume”. If you are not blanketing a neighborhood with your mail, then you can still achieve great postal discounts with Standard Class, but you must work carefully with your lettershop or mailhouse to make sure you arrive in-home the day you want to.
Although your Standard Class mail will be a fraction of the cost, if you are co-ordinating your in-home date with a retail event, such as a store opening, and you arrive in-home after the event is over, then the cost of the Standard Class piece was, in fact, infinitely more than if you had mailed First-Class presort.
But what if you are mailing to businesses (B to B), and you need to control your timing of the delivery of the message? Here you will probably want to mail out a First-Class postcard or, if you have enough pieces, a First-Class presorted mailpiece. The advantage of First-Class in this case is again in the timing. You are going to pay the post office to make sure your mailpiece arrives as quickly as possible.
If timing is not an issue in your B to B mailing, and you have enough pieces to qualify, then I recommend you use Standard Class. The money you’ll save will drop straight to your bottom line.
But what about tests that show First-Class vs. Standard Class improves response rate? Feel free to do your own head-to-head tests, but most consumers aren’t sophisticated enough to pay attention to the difference. If you really think it’s that big of a deal, use a precancelled stamp on your Standard Class mailing.
Many novice mailers spend all their time with the graphic artist designing the piece, but only a few minutes talking with their mail consultants or lettershops. Make sure you ask the hard questions of these suppliers, beyond the “what’s the cost per piece?” standard questions that most people ask. Don’t be afraid to probe and ask questions regarding alternative delivery methods such as trucking to a different postal facility, or questions related to timing of the in-home date.